Customer support workspace
Monitor every conversation from Amazon, eBay, Shopify, and direct channels. Keep SLAs intact, prioritize urgent tickets, and coordinate with fulfillment when a return is required.
Queue health
Buckets auto-grouped by SLA so you can triage what matters.
SLA tracker
Target 4-hour responses across all marketplaces.
Customer conversations
Newest responses stream into this view.
| Ticket | Channel | Customer | Updated | Status |
|---|
Team leaderboard
Highlights fastest responders over the last 24 hours.
Latest escalations
What needs operations follow-up right now.